Nurseries told to stop overwhelming consumers with info
Nurseries should avoid inundating consumers with details about ornamental plants, as this information often discourages would-be gardeners from buying, according to a major nursery company.
Monrovia Nursery, a California-based producer with multiple growing locations, decided to forgo its usual advertising efforts last year to instead focus on consumer research.
The company gave study participants $300 in cash to spend on plants and then tracked their shopping activities, eventually compiling 6,000 hours of video.
One observation was made repeatedly: Overly complicated explanations by workers and on signs detracted from sales, said Jonathan Pedersen, the company’s vice president of business development.
“Many times we’re talking over the tops of their heads,” he said. “It’s turning them off. It’s overwhelming.”
It’s much better to keep it simple, particularly for shoppers who are focused on the appearance of their yard rather than receiving a lesson in horticulture, Pedersen said.
“Your dedicated gardener isn’t looking at this stuff anyway. They already know it,” he said.
Monrovia is taking its own advice by changing its labels, relying on icons that describe plant features — such as water and sun requirements — instead of lengthy written descriptions, he said at the recent Farwest Show in Portland.
Nurseries can also improve sales by showing consumers how to combine trees, shrubs and perennials for quick, easy projects that take a couple hours rather than the entire weekend, Pedersen said.
In the course of its research, Monrovia broke plant consumers into four distinct groups:
• Practical: These consumers comprise the largest group, representing about 45.9 percent of the surveyed shoppers, and they’re generally outcome-oriented and want plants that are easy to maintain.
• Dedicated: This group represents about 25.8 percent of shoppers and is basically the lifeblood of the nursery industry. However, dedicated gardeners are more likely to buy smaller, less expensive plants and then cultivate them. “They like getting their hands dirty,” Pedersen said.
• Zen: Representing about 15.8 percent of shoppers, this group tends to be younger and less price-conscious. They are more impulsive buyers and see gardening as a way to reconnect with the earth. They’re also more concerned about pollinators and neonicotinoid pesticides.
• Apprehensive: This segment represents the 12.5 percent of consumers who are afraid of failure and don’t enjoy gardening but feel social pressure to have at least some ornamental plants.
Monrovia has traditionally been focused on dedicated gardeners, but believes it can make in-roads by reaching out to practical and Zen shoppers as well, Pedersen said. “We need to tell them how much fun gardening can be.”
Over the long term, the nursery industry faces headwinds because household formation is expected to slow, he said. “Kids are staying in the family nest because of college debt.”
Big box retailers and other plant-selling outlets have reduced their growth and the nursery industry’s “penetration” of households has declined, he said. Last year, only 42 percent of households bought plants.
“Our product is not in as many households as we think it is,” Pedersen said. “People aren’t putting in the plants like they used to.”
For these reasons, the nursery industry must find new distribution channels — online, for example — and update its claims about the benefits of gardening to attract a younger audience, he said.
In one case study, improvements in the display of plants increased sales by 30 percent, said Carol Miller, group editor of Today’s Garden Center and Greenhouse Grower magazines.
Nurseries often rely on horizontal presentations in which plants are too crowded, she said. “How do you get started? All you see is green.”
Vertical displays are more eye-catching, and by including bags of soil and other items in plant presentations, nurseries can break up that monotonous appearance, she said. “If it’s all flat, it’s not going to be as pleasing.”